How can we help?

If you are using WePay as your payment processor Rallybound has the ability to convert recurring donations that were processed through another system onto the Rallybound platform.

  1. The first step in accomplishing this is to provide Rallybound with your WePay Account ID and the primary email address used for the "Other System". If you do not have this information contact Wepay by submitting a support ticket.
  2. The Other System needs to acknowledge the request and provide consent to migrate your credit card tokens to Rallybound
  3. WePay will provide Rallybound with an encrypted file containing all of the information needed to complete a front-end donation. This will include the token from WePay allowing Rallybound to trigger recurring donations in the future. 
  4. You will need to contact your donors to notify them the recurring donation is now going to be managed by another vendor and give them the opportunity to opt out. If your donors cover processing fees you will need to notify them if there will be a change in the amount.

This process takes a minimum of four weeks to complete; 2-3 weeks required on the WePay side alone.