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Tickets may be deleted from the admin panel in two ways: by deleting the ticket directly, or by deleting the donation associated with the ticket purchase.


Method 1: Delete the ticket directly

  1. Log into your campaign's admin panel
  2. Navigate to Transactions > Tickets
  3. Select the ticket to be deleted
  4. Click "Delete" in the ticket record
  5. In the ensuing confirmation module, click "Yes" to confirm the ticket deletion. The amount paid for the ticket will be applied as a donation.


Method 2: Delete the ticket purchase

  1. Log into your campaign's admin panel
  2. Navigate to Transactions > Donations
  3. Locate the donation that represents the ticket purchase transaction
  4. Click "Delete/Refund" in the donation record. The associated tickets will be deleted as well.
  5. In the ensuing confirmation module: 
    1. Click "Yes" to delete and refund the donation
    2. Click "No" to delete but not refund the donation
    3. Click "Cancel" to cancel deletion


Deleting a ticket (in either method) will update the tickets used and available counts for the relevant ticket in the Ticket Builder.